Returns are generally processed within three days of receiving them, excluding weekends and public holidays. Once we have processed your Refund or Store Credit, you will receive a notification via email.
Please allow up to 3 days from receiving our refund notification email for the refund to show up on your credit card statement.
Paypal refunds are instant.
Store Credits have no expiry date.
If your order was placed via Afterpay, we will send you a courtesy email to let you know we have received your return. Your refund will generally be processed within 24 hours from the time of the email.
Please note, if you sent a partial return (i.e. one garment from a two garment order), Afterpay will deduct your refund from the final payment and work backwards.
For example, if your order total was $100 and your refund value was $50, you will continue to make your first two instalments of $25 and then your payment will be complete. Your refund will NOT be split across the four payments (i.e. creating four payments of €12.50).