I Received Something Faulty/The Incorrect Item, What Do I Do?

I Received Something Faulty/The Incorrect Item, What Do I Do?

Oh no! Please contact us ASAP.

Either email servic@tomgunnells.com or call (+43)4249130434 between 10am and 4pm, Monday to Friday.

We take care to ensure that all our items are thoroughly inspected before being sent out to you. In the rare event that you do receive a faulty or incorrect item, we will be happy to provide a refund, or replacement if available.

We will reimburse your return postage or send you a prepaid return label on any faulty or incorrect item received. We may send you a prepaid returns satchel to return your item in, if we are shipping you a replacement.