Returns Info

Need to make a return?  Let's make that as easy as possible.

You can find our complete guide here.

We offer FREE returns if you select an exchange or store credit. 

For refunds, we have organised a flat rate of €8.95. 

INTERNATIONAL CUSTOMERS

Unfortunately we don't have the labels available for International returns at this stage.  Please use your postal service to send parcels back to us for a refund.

TERMS & CONDITIONS

Please ensure that all items are returned within 30 days in the same condition as received.

Please take care when trying on your items to avoid makeup marks and perfume transfer. Please ensure swing tickets and tags are left on the items.

Please be aware of pet hair and cigarette smoke that may transfer to the garments and result in a refund being refused.

For hygiene reasons and for your protection, we do not offer exchange or refunds on earrings unless faulty.

We are unable to accept returns on consumable products, including but not limited to: candles, lip balms, hand creams, hand sanitiser, bath salts and soaps.

Please note, tomgunnells does not cover the cost of return shipping.

In the unlikely event you've received a faulty item, please contact us at [email protected] so we can help with your return. 

If you're ready to start the returns process, click here.

Don't forget you can visit the Returns & Exchanges page for more info.