What If I Need To Return Something?

What If I Need To Return Something?

No worries! You have 30 days from the purchase date to return your items for an exchange, store credit or refund.

Simply fill out the returns form included with your parcel (or download one here).

We are happy to accept returns for items within this period that are unworn and in their original condition, with the swing tags attached.

When trying on your purchases, please take care to avoid makeup marks and perfume transfer. Please also be mindful of pet hair or cigarette smoke that may transfer onto garments.

If your returns do not meet these conditions, it may result in your refund being refused.

We offer free returns for exchanges and store credits.  If you require a refund, €8.95 will be deducted from the value to your return to cover the cost of the label.

Please log onto this Returns Portal to create your label. You will have the convenience of printing it at home and dropping your parcel into any red post box or post office.

If you are unable to print your label at home, please take a photo of the barcode from the label on your screen and take it to the post office.  They should be able to use this information to print it for you.

Our return address is:

Gumpperweg 24,

72766 Reutlingen Germany

If you are located in Brisbane you are welcome to drop your return into the warehouse for processing.

Often parcels get lost if they are marked "return to sender." We do not take responsibility for refunds if parcels are lost in this way. We recommend using our Portal to make returns, if you choose to post it yourself, we suggest you get a tracking number from Australia Post for your return.